Google’s failure to provide anything close to customer service
Some may consider me a veteran of contact centers. I’d like to think so, I’ve spent 24 years in the industry. I started out as an agent in 1998 and had the honor of working with some of the best people in the world. Globally, 24/7 for some of the top clients and companies in the world. I would like to think we delivered best in class, customer experiences, that delighted customers and encouraged them to continue to buy our products, use our services and build our brand.
There are many ways to build a brand, for me it is delivering outstanding service, keeping your promises, and going over and above to ensure customers feel valued, respected, and important. They, at the end of the day, sign your check, boost your stock, and allow your company to grow.