Google’s failure to provide anything close to customer service

Some may consider me a veteran of contact centers. I’d like to think so, I’ve spent 24 years in the industry. I started out as an agent in 1998 and had the honor of working with some of the best people in the world. Globally, 24/7 for some of the top clients and companies in the world. I would like to think we delivered best in class, customer experiences, that delighted customers and encouraged them to continue to buy our products, use our services and build our brand.

There are many ways to build a brand, for me it is delivering outstanding service, keeping your promises, and going over and above to ensure customers feel valued, respected, and important. They, at the end of the day, sign your check, boost your stock, and allow your company to grow. 

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Honest Jobs



Honest Jobs for honest people


It’s not often that I come across a company like this one.  I first contacted them Sunday, it’s Monday and I have a couple personal emails from one of their Employment/Outreach Specialists welcoming me and giving me an update on my application.

The CEO Harley Blakeman started the company I wanted to start a few years ago, however he did it so with any luck I will get to work for him. 

Did I mention these guys are in the business to help people like me that have been “affected” by the criminal justtice system. Staticstically if you hired me, I would rarely if ever miss work. 

My level of loyalty would be beyond measure, And it’s likely I would outperform my coworkers. My appreciation for the opportunity would be well, great.

Why, well that’s very simple I have applied for 332 jobs in the past year – almost one a day! I’ve had 34 interviews, 5 offer letters and 5 withdrawl letters citing my background as an issue. So I got the job, I had an offer, a start date and I was in one case parked out front 30 minutes early, excited to start my first day. My father raised me to be pragmatic, “son life isn’t fair, stop fucking crying and get on with it.” Good ol’ Bill Cummins, I miss that mofo.