During my tenure as Chief Operations Officer at HGS Philippines we grew revenue 30% within a 12 month time span, drove client and customer satisfaction ratings from below target to exceeding all goals which saved an additional $10.5M in potentially lost business.
As Vice President, Service Delivery at Web.com we reduced data center and support costs resulting in a $14.5M annual savings.
And in 2008 to 2010 as Regional Vice President with Stream Global Services my team and I grew the APAC region from 3,000 employees and $5.1M in revenue to 14,500 employees and $260M in annual revenues.
I’m currently looking for my next adventure and while I have a ton of experience in the contact center BPO space I am open to any oppotunity that will give me the chance to utilize my background and experience,
I am motivate, dependable, intelligent, entrepreneurial while having the ability to focus, follow direction and get the job done.